(Solution) - Consider the following quality improvement strategy as expressed -(2025 Original AI-Free Solution)

Paper Details

Consider the following quality improvement strategy as expressed by a series of if-then statements:
? If design engineers receive quality training, then they can redesign products to reduce the number of defective units.
? If the number of defective units is reduced, then customer satisfaction will increase.
? If customer satisfaction increases, then market share will increase.
? If market share increases, then sales will increase.
? If sales increase, then profits will increase.

Required:
1. Prepare a strategy map that shows the cause-and-effect relationships of the quality improvement strategy.
2. Explain how the quality improvement strategy can be tested.