(Solution) - Suppose that in one company a worker says We don t -(2025 Original AI-Free Solution)

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Suppose that, in one company, a worker says, ?We don?t need to worry about design. People pay a toll charge to call us, and we make a slight profit on each call. So, if they have questions about the product, that?s OK. If better design reduced the number of calls, we might actually lose money!? How would you persuade a person that good document design is worth doing?